{"id":81542,"date":"2025-03-21T14:25:09","date_gmt":"2025-03-21T17:25:09","guid":{"rendered":"https:\/\/impactopr.com.br\/?p=81542"},"modified":"2025-03-21T14:25:21","modified_gmt":"2025-03-21T17:25:21","slug":"procon-mostra-avancos-na-defesa-do-consumidor-no-parana","status":"publish","type":"post","link":"https:\/\/impactopr.com.br\/?p=81542","title":{"rendered":"Procon mostra avan\u00e7os na defesa do consumidor no Paran\u00e1"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">No podcast Not\u00edcia Boa Paran\u00e1, o secret\u00e1rio estadual da Justi\u00e7a e Cidadania, Santin Roveda, e a diretora da Procon-PR, Cl\u00e1udia Silvano, mostraram os avan\u00e7os na defesa do consumidor no estado e tamb\u00e9m destacaram a atualiza\u00e7\u00e3o do novo C\u00f3digo de Defesa do Consumidor do Paran\u00e1 aprovado pelos deputados e sancionado em lei pelo governador Ratinho Junior (PSD).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A entrevista realizada pelos jornalistas Ana Tigrinho e Beto Pacheco est\u00e1 nos canais de comunica\u00e7\u00e3o do Governo do Estado no YouTube, Spotify, TIk Tok e Facebook.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Segundo Cl\u00e1udia Silvano e Santin Roveda, o Procon do Paran\u00e1 j\u00e1 fez mais de 20 mil atendimentos nos primeiros meses de 2025. Os servi\u00e7os financeiros, que incluem bancos e outras institui\u00e7\u00f5es de cr\u00e9dito, est\u00e3o em primeiro lugar no ranking de reclama\u00e7\u00f5es, seguidos por operadoras de telefonia e TV por assinatura, com\u00e9rcio eletr\u00f4nico, transporte a\u00e9reo, viagens, turismo e hospedagem. O \u00edndice de resolutividade das reclama\u00e7\u00f5es formalizadas no \u00f3rg\u00e3o ultrapassa 70%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u00e9m da legisla\u00e7\u00e3o nacional, entrou em vigor neste m\u00eas a lei estadual n\u00ba 22.130\/2024, que atualiza o C\u00f3digo Paranaense de Defesa do Consumidor. O novo documento compila todas as mais de 100 leis no Paran\u00e1 que tratam da prote\u00e7\u00e3o aos direitos dos consumidores. Antes da iniciativa paranaense, apenas os estados de S\u00e3o Paulo e Pernambuco tinham c\u00f3digos pr\u00f3prios sobre o tema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outra a\u00e7\u00e3o do M\u00eas do Consumidor \u00e9 o mutir\u00e3o de renegocia\u00e7\u00e3o de d\u00edvidas e orienta\u00e7\u00e3o financeira. A iniciativa \u00e9 uma parceria do Procon-PR com a Secretaria Nacional do Consumidor, a Associa\u00e7\u00e3o Brasileira de Procons (ProconsBrasil) e a Federa\u00e7\u00e3o Brasileira de Bancos (Febraban).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O mutir\u00e3o online vai at\u00e9 o dia 31 de mar\u00e7o, com a possibilidade de negociar d\u00edvidas em atraso no cart\u00e3o de cr\u00e9dito, cheque especial, cr\u00e9dito consignado e outras modalidades de cr\u00e9dito contra\u00eddos com bancos e institui\u00e7\u00f5es financeiras. A negocia\u00e7\u00e3o acontecer\u00e1 exclusivamente atrav\u00e9s da plataforma de solu\u00e7\u00e3o de conflitos. Al\u00e9m disso, o consumidor poder\u00e1 negociar diretamente com o banco no qual o tem conta ou uma d\u00edvida.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Durante esse per\u00edodo, os consumidores ter\u00e3o acesso tamb\u00e9m \u00e0 plataforma Meu Bolso em Dia (www.meubolsoemdia.com.br), que oferece, de forma gratuita, conte\u00fados sobre educa\u00e7\u00e3o financeira e sobre como evitar situa\u00e7\u00f5es de superendividamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outra dica dada \u00e9 para as pessoas que se sentem incomodadas com chamadas insistentes de telemarketing, que podem recorrer a um sistema estadual de bloqueio de liga\u00e7\u00f5es para n\u00e3o serem mais incomodadas. \u00c9 o Cadastro para Bloqueio de Recebimento de Liga\u00e7\u00f5es de Telemarketing (CBRLT), uma iniciativa da Celepar e do Procon-PR. Ele pode ser feito pela internet, no site do Procon-PR, pelo telefone 0800 41 1512 ou presencialmente, em uma das sedes do \u00f3rg\u00e3o no Estado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Not\u00edcia Boa Paran\u00e1 \u00e9 produzido pela Secretaria da Comunica\u00e7\u00e3o e E-Paran\u00e1 Comunica\u00e7\u00e3o e vai ao ar toda quinta-feira, \u00e0s 17h. Al\u00e9m do Spotify e do canal do Governo do Estado no Youtube, tamb\u00e9m pode ser acompanhado pelas redes sociais do governo no TikTok, Instagram e Facebook.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O epis\u00f3dio \u00e9 transmitido ainda na R\u00e1dio Educativa (97,1 FM), \u00e0s quintas-feiras, sempre \u00e0s 23h; e na TV Paran\u00e1 Turismo, \u00e0s sextas (23h), s\u00e1bados (22h30) e domingos (20h30).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">_(foto: Erlon Antunes\/EPR)_<\/p>\n","protected":false},"excerpt":{"rendered":"<p>No podcast Not\u00edcia Boa Paran\u00e1, o secret\u00e1rio estadual da Justi\u00e7a e Cidadania, Santin Roveda, e a diretora da Procon-PR, Cl\u00e1udia<\/p>\n","protected":false},"author":46,"featured_media":81543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[46],"tags":[],"class_list":["post-81542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-impacto_diario"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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